This Return & Refunds Policy hereunder is only applied to products (“Products”) which purchased from Pawbo Website. Any products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Return

You have 7 calendar days (“Hesitation Period”) to return the Products from the date you received it.

• Please ensure that you have contacted with service.usa@pawbopet.com before you returning any Product.
• The Products you’re returning should be repackaged with all the cords, adapters, attachments and documentation that were included when you received it.
• We reserve the rights to deduct from the refund if your returned Product is damaged, scratched, dirty and absent of any parts of the whole packaged Product.

Refunds

Once we receive your Product and confirmed such Product is complied with this “Return & Refunds” policy, a refund will be processed and sent to the card-issuing bank within ten business days accordingly. As the procedure and times of refund may be various between the banks, please contact the card-issuing bank for regarding questions when the credit posted to your account. Please be noted that all the customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees will not be refunded.

Exchanges in Hesitation Period

If your Product is defective(dead on arrive) within the Hesitation Period, we also provide exchange service. Please contact: service.usa@pawbopet.com